Frequently Asked Questions:
Who are Dudley’s Trophies? Dudley’s Trophies has been around since 1984 serving all of Florida and parts of the Southeast. We closed our retail business six years ago and now offer wholesale prices through this website.
Do I have to order on your website? For the best price and convenience, you should. You can call us at 727-321-1210 Tu-Fr 10 A.M. – 1 P.M. & 2:30 – 6 P.M Eastern Time for help with your online order. Or you can FAX your order to us at 727-321-1230. If you are ordering on our site for a league, church, school using a company purchase order select ”League and Company Only” on the payment page. You will not pay for your order directly on this site. We will send you an email finalizing your order and bill you for a 50% deposit. You must obtain authorization first by contacting us. Any order with less than two weeks notice will require full payment before we ship.
How do I Order From your website? Browse the categories at the right and pick out your trophies and/or plaques. Some trophies and plaques will be listed in several categories. Select any options that that item provides and the quantity. Your shopping cart will keep track of everything you order. When your finished click on “Checkout”.
I have a small order, can I still order from your site? Yes, anyone can order from us. You will receive true wholesale prices but your total order must be $25 or more before shipping. You will have to pay for your awards at the time of ordering. Just select PayPal or Credit Card from the payment options to use your credit card. We accept Visa, MasterCard, AMEX and Discover. All credit card transactions are secure.
Do I have to register to order? No. You do not have to register to place an order. You may log-in, register or continue your order as a guest. As a guest you will not be able to look up any past orders you have placed.
Do you take credit cards? Yes, just select PayPal or Credit Card from the payment options to use your credit card. We accept Visa, MasterCard, AMEX and Discover. If you are ordering for a league or using a company purchase order you should select “League and Company Only” on the payment page. You must obtain authorization first by contacting us. We will send you an email finalizing your order and bill you for a 50% deposit. Any order with less than two weeks notice will require full payment before we ship.
How do I send you what I want on the trophies/plaques? You can enter your wording in the box on every item’s page or go to “Trophy/Plaque Personalization“ from the top menu and enter your text there. You can upload a MS Word, PDF, RTF, Excel or plain text file. If you have a logo or artwork for your plaque you can also upload it there.
What is your lead time? Please allow at least five (5) working days for us to complete your order from submission to shipping. Be mindful of the transit time for your order.
How do you ship our orders? Shipping is calculated on the order page. We usually ship FecEx ground. We calculate the shipping date based on your distance from us and when your order is due. We ask that you give us at least 5 working days from the time you place your order until we ship. In the event of any damage please contact us right away so we can replace the damaged items. We can deliver your order up to 200 miles of our shop for $25-$100. Or if you are in the Tampa Bay area you can pick up your order at our shop in St. Petersburg, Florida and save on shipping fees. Your pick up time will be after 3PM on the day you indicated you needed your order.
What kind of guarantee do you give? We want you to be 100% satisfied with your order. If there is a problem with your order, we will gladly fix it or provide a refund of your purchase price (less shipping, return shipping and any plates). You must obtain a RMA and ship or bring trophies back to us without any additional damage. To request a refund, call or e-mail us to get prior authorization. All return or fix error requests must be mage within 5 days of receipt of your order.