Frequently Asked Questions:
Who are Dudley’s Trophies?
Dudley’s Trophies has been around since 1984 serving all of Florida and parts of the Southeast. We closed our retail business two years ago and now offer wholesale prices through this website.
Do I have to order on your website?
No, you can call us at 727-547-8081 Tu-Fr 10 A.M. – 1 P.M. & 2:30 – 6 P.M or FAX us at 727-547-8083. You can also use “Contact Us” to place your order. If you are ordering on this site for a league or using a company purchase order you should select ”League and Company Only” on the payment page. You will not pay for your order directly on this site. We will send you an email finalizing your order and bill you for a 50% deposit.
How do I Order From your website?
Browse the categories at the right and pick out your trophies and/or plaques. Some trophies and plaques will be listed in several categories. Select any options that that item provides and the quantity. Your shopping cart will keep track of everything you order. When your finished click on “Shop” and select “Shopping Cart”.
I have a small order, can I still order from your site?
Yes, anyone can order from us. You will receive true wholesale prices. You will have to pay for your awards at the time of ordering. Just select PayPal or Credit Card from the payment options to use your credit card. We accept Visa, MasterCard and Discover. We also take AMEX through PayPal. You do not need a PayPal account to use your card.
Do I have to register to browse your selections?
No. If you are going to place an order online you must register, even if you have purchased directly from our shop in the past. After your first order you can sign in as a returning customer.
Do you take credit cards?
Yes, just select PayPal or Credit Card from the payment options to use your credit card. We accept Visa, MasterCard and Discover. We also take AMEX through PayPal. You do not need a PayPal account to use your card. If you are ordering for a league or using a company purchase order you should select ”League and Company Only” on the payment page. We will send you an email finalizing your order and bill you for a 50% deposit.
Do I get a discount for large orders?
Yes, for a limited time we are offering a special discount of 10% off. If your order is for 300 or more of our RESIN TROPHIES use the coupon code (10%) during checkout. (Plaques and other trophies have their own volume pricing.) The discount of 10% will be applied to your total trophy order. You can mix trophy types and sizes in your order for the quantity discount.
How do I send you what I want on the trophies/plaques?
You can enter your wording in the box on every item’s page or go to “Trophy/Plaque Personalization” and enter your text. You can upload a MS Word, PDF, RTF, Excel or plain text file there. If you have a logo or artwork for your plaque you can upload it also.
What is your lead time?
Please allow ten working days for us to complete your order.
How do you ship our orders?
Orders go our UPS or USPS. Shipping will be calculated when we receive your order. We calculate shipping date based on your distance from us and when your order is due. If you ask for quicker shipping you may be billed for additional shipping charges.
In the event of any damage please contact UPS or USPS to put in a claim. Then let us know so we can replace the damaged items.
We can deliver your order up to 200 miles of our shop for $65. Or if you are in the Tampa Bay area you can pick up your order at our shop in Pinellas Park, Florida and save on shipping fees.
What kind of guarantee do you give?
We want you to be 100% satisfied with your order. If there is a problem with your order, we will gladly fix it or provide a refund of your purchase price (less shipping and return shipping). You must obtain a RMA and ship or bring trophies back to us without any damage. To request a refund, call or e-mail us to get prior authorization.